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All Silkrute orders are shipped after a verified packaging inspection; however, manufacturing defects and handling issues may occur in rare circumstances. In such cases, we resolve the issue as early as possible.
In general, you are allowed to return your Order in two circumstances:
In both situations above, you can return and claim a refund by following the simple rules outlined in the Return and Refund Policy.
Also, you can request a return or refund within 7 days of delivery.
Buyers can request a return/refund for their purchase by clicking the RETURN button within the eligible 7-day window. The Return window opens once you receive the product. You can also connect with us on WhatsApp during the same eligible window.
You can also follow the given instructions:
In general, return requests are not accepted if the product delivered is neither damaged nor incorrect. We always encourage customers to review product details and descriptions carefully before checkout, as purchases are made at the buyer's own discretion.
Yes, the return shipping is absolutely free. However, you must return the package via your own courier service to the specified address. Silkrute will reimburse your courier expenses once the product has reached our warehouse safely and the quality check has been completed.
You can return your Order within 7 days of delivery. Please note that damaged or incorrect products also cannot be returned once the return window has closed.
Per the return policy, some products purchased on Silkrute are non-returnable. The products that you can't return include:
You are encouraged to review the product listing page before buying to confirm whether the product is returnable. However, if the item received is damaged or different from what was ordered, contact our support team.
Further, if you have any questions about returns or this policy, please reach out to our customer service team at support@silkrute.com.
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